Friendliest staff I have ever seen in a pet store. Owner is regularly present, and interacts with customers in a friendly and playful manner. I feel like I'm among friends when I go here. They have any supplies I need for my pets (3 dogs, 2 cats, 1 medium sized parrot, 1 leopard gecko), and their crickets seem to last longer than one obtained at other pet stores I have visited. Highly recommended!
Not as much variety as the large pet stores, and the regular prices are on the high side, but overall a nice, clean store. Sale prices are good, and they do offer store coupons. In-house grooming services. Regular "adopt-a-thons".
My English Cream Golden Retriever was dropped off for a trim for her unruly fur and general clean up. I wrote specific notes to the groomer- trim the very inside of her ears slightly so that moisture doesn't build up as easily (floppy ears = easy ear infections), trim her butt fluff (since it has been getting matted), and the general light trim for unruly areas. The groomer did a wonderful job on her paws and nails, however, when I saw her, I cried. Her actual ears were cut and chopped all around, her ears were buzzed on the inside so close that I have to watch it so that razor burn doesn't end up in a vet visit, her butt fluff wasn't trimmed at all, her legs were completed unmanaged, and I am just sick over it. I cannot believe anyone would ever cut a golden's ears like that- especially as I made a specific note to not cut anywhere near her face. I will not name the groomer as I would not want to embarrass her online. Petsense was very easy to talk to about this problem and they immediately gave me a refund. They were very considerate and easy going about my problem, which I appreciate. I ended up taking a partial refund because I felt like she should be paid for grooming her paws/nails correctly. However, it still doesn't help the fact my golden's ears are ruined and she could develop hot spots from it, causing us to go to the vet. I highly suggest NO ONE DOES PETSENSE GROOMING. I am absolutely heartbroken for my dog. Please see attached photos.
They are always friendly. Faith one of the groomers is excellent.
Good prices and convenient hours. The staff is polite,knowledgeable and very helpful. A nice change from the larger impersonal pet stores. They also offer a free bag of food after you purchase 7.
Petsense Clemmons is a US Store based in Clemmons, North Carolina. Petsense Clemmons is located at 4186 Clemmons Rd, Clemmons, NC 78012, USA.
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